Shipping policy

Shipping Policy

We currently deliver within the United Kingdom only.

We aim to dispatch orders promptly and use tracked delivery services appropriate to the size and value of your order.

UK Delivery Charges

Our UK delivery charges are simple:

Orders £30 and over – FREE delivery
Orders under £30 – £4.99 delivery

Orders under £30 are sent using Royal Mail Tracked 24.

For orders qualifying for free delivery, we will select an appropriate tracked service based on the size, weight and value of the order.

Services we use include:

Royal Mail Tracked 24 – used for most standard orders
Royal Mail Special Delivery by 1pm – used where appropriate for higher-value smaller items, providing additional tracking and insurance
Parcelforce 24 – typically used for frames and larger items

Dispatch Times

In-stock products are dispatched as quickly as possible during our normal working days.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Orders placed during weekends or public holidays will be processed on the next available working day.

Delivery Times

Delivery times provided by Royal Mail, Parcelforce or shown during checkout are estimates and may occasionally be affected by circumstances outside our control.

Although we use services such as Royal Mail Tracked 24 and Parcelforce 24, these service names refer to the carrier service used and should not be interpreted as a guarantee that an order will arrive within 24 hours of being placed.

Pre-Orders & Available-to-Order Products

Some products may be offered on a pre-order or available-to-order basis.

Where this applies, an estimated dispatch timeframe will be displayed on the relevant product page.

These timeframes are estimates and may be affected by supplier availability, production schedules, international transport, customs clearance or other circumstances outside our reasonable control.

If there is a significant change to the expected dispatch date of your order, we will endeavour to keep you informed.

If your order contains both in-stock and pre-order products, the order may be dispatched together once all items are available unless otherwise agreed.

Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your dispatch confirmation.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact us at sales@offthefront.cc as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Delayed or Missing Deliveries

If your order has not arrived within the expected timeframe, please check the tracking information provided with your dispatch confirmation.

If you believe your parcel has been significantly delayed or lost, please contact us at sales@offthefront.cc and we will investigate with the carrier.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible at sales@offthefront.cc.

Please retain the product and all packaging and, where possible, provide photographs of the parcel, packaging and any damage. This will help us investigate the issue and arrange an appropriate resolution.